Bank and non-bank agents in Mozambique

Assessment and business models to expand outreach

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The  Financial Services Deepening Mozambique (FSDMoç) is a programme that focuses on expanding financial inclusion in the country. It commissioned Digital Disruptions, a boutique consulting firm in financial services and innovation, to undertake a research engagement to evaluate the bank and non-bank agent ecosystem as well as to discuss plausible agent models that could expand financial inclusion and access in the country.

From December 2018 to April 2019 the firm conducted secondary research on agents, interviewed key bank, non-bank and regulatory stakeholders in Mozambique, analysed current regulations, conducted interviews with agents in various parts of the country, and ran design sprints and industry and regulatory workshops. 

The report has four main chapters:

  • Introduction to the agents
  • Assessment of supply and demand
  • Assessment of regulatory framework
  • Problem statements and considerations