This paper introduces knowledge clinics as a virtual method for capturing knowledge from MSD practitioners across various organisations.
It explains the main features of the facilitation process, including new adjustments to the methodology from 2020, such as linking the group learning with published final outputs.
It includes key lessons on how to facilitate clinics – from agenda-setting, to building relationships, to choices around which technology to host meetings with.
- Read Mike Klassen's accompanying blog Knowledge clinics offer a virtual method for synthesising best practice in MSD
The 2020 knowledge clinics produced a series of papers called the MSD procurement series. The links can be found below.