In this brief, the GROOVE learning network presents insights on how tacit knowledge of front-line staff is used to improve the results of value chain projects.
- Value chain projects commence implementation knowing much less than they might like, and their information becomes out of date quickly. Uncertainty is an inevitable feature of value chain development
- Effective projects adopt iterative improvement approaches to improve their effectiveness over time and results in the long-run
- Successful projects complement their formal monitoring systems by making use of the valuable insights that tacit knowledge of front-line staff can contribute, following five good practice principles.